Frequently Asked Questions
For additional assistance email info@TopLabel.co
Can I track my package?
Tracking will be provided depending on what you purchased, due to how it is packaged. For example, a single decal generally does not include tracking due to it being packaged as a flat. However, we do offer a tracking guaranteed shipping method for an additional cost.
Orders that include products other than just a few decals receive a tracking number that is forwarded to the email you provided at checkout.
If you're confused as to which shipping option you should select at checkout simply contact us prior to placing an order.
*Orders are generally fulfilled within 48 hours, however times can vary due to holidays.
*Orders that use Free Shipping codes may not revived tracking info.
Can I return a product?
All sales are final.
Refunds will only be given if the product is incorrect or damaged. In this case, please send back the product in the exact condition that it was received for a full refund.
Do you ship outside the US?
We do ship worldwide!
Do you offer bulk pricing?
If interested in placing an order over 30 products, you may be able to receive our bulk pricing discount. This depends on a number of contributing factors such as size(s), color(s), intricacy of the design, etc.
For an exact quote, please email any design you would like to have produced in bulk quantity.
Are the decals good quality?
All decals are made of premium vinyl that is guaranteed to last up to 6 - 7 years if applied correctly.
Decals are completely 100% waterproof and can be applied to almost any clean indoor or outdoor surface.
Decals hold up very well in all conditions, such as excessive amounts of sun exposure and/or constant debris contact.
How do i apply a decal?
Decal installation is an extremely easy process jut make sure you follow these few simple steps!
1. Clean the surface you wish to apply decal on (select cleaners may alter the decals adhesive).
2. Smooth out any air bubbles or creases that may have been caused during shipping.
3. Peel back the transfer tape with the decal attached and position on desired location.
4. Squeegee or smooth out the decal once you position it correctly.
5. Remove the clear transfer tape from surface by slowly peeling away.
*Do not let the transfer sit on top of the decal for very long, if you do this the decal may have trouble sticking to the desired surface and come off with the transfer tape.